Vijay Kumar Umapathy

FAQ About Vijay Kumar Umapathy

• What is Vijay Kumar Umapathy's address?

  Vijay Kumar Umapathy is located at
  Bengaluru, Bengaluru, India

• What is Vijay Kumar Umapathy's job title?

  Vijay Kumar Umapathy is a
  Dynamic, organized, meticulous professional with an experience of over 20+years in core WFM Functions and expertise in designing / developing / implementing WFM Automation & Actionable Intelligence solutions across multiple geographies - India (Bangalore), South Africa (Johannesburg), Saudi Arabia (Riyadh) & Philippines (Manila). Astute professional with high caliber, work orientation and ability to handle multiple functions and activities in a high pressure environment with inherent ability to identify and prioritize tasks at hand. Possess excellent people management, effective communication and strong interpersonal skills, adept at handling administrative/ operational tasks. Consummate professional with excellent planning, execution, monitoring and resource balancing skills, attention to detail as well as the ability to build and lead effective teams. In Depth knowledge of IEX, EWFM, AVAYA, AUTOMATION ANYWHERE & other WFM tools. Sound exposure to Workforce Management & Automation / Reporting. Credentials of having managed 7+ Sites (locations) with more than 10,000 employees for end to end Workforce Management ranging from long term forecasting to capacity planning to real time management and also responsible for designing and implementing actionable intelligence portals that displays key efficiency metrics on a real time basis. Specialties: • Designed and successfully launched line adherence automations for JPMC Fraud & ABP for Aegis people support (Philippines) through VPN tunnel in May – June 2009 • Traveled to Aegis South Africa (14th Feb – 13th March 2010) and successfully designed and launched Work Force automations for Virgin Mobile which helped operations in effectively meeting business goals for Line Adherence, AHT, Deployed hrs etc, thus enabling WFM move in to a proactive model rather than a reactive model. Sutherland

• What industry does Vijay Kumar Umapathy currently work in?

  Vijay Kumar Umapathy currently works in the
  Sutherland

• What is Vijay Kumar Umapathy's area of expertise?

  Vijay Kumar Umapathy specializes in
  Dynamic, organized, meticulous professional with an experience of over 20+years in core WFM Functions and expertise in designing / developing / implementing WFM Automation & Actionable Intelligence solutions across multiple geographies - India (Bangalore), South Africa (Johannesburg), Saudi Arabia (Riyadh) & Philippines (Manila). Astute professional with high caliber, work orientation and ability to handle multiple functions and activities in a high pressure environment with inherent ability to identify and prioritize tasks at hand. Possess excellent people management, effective communication and strong interpersonal skills, adept at handling administrative/ operational tasks. Consummate professional with excellent planning, execution, monitoring and resource balancing skills, attention to detail as well as the ability to build and lead effective teams. In Depth knowledge of IEX, EWFM, AVAYA, AUTOMATION ANYWHERE & other WFM tools. Sound exposure to Workforce Management & Automation / Reporting. Credentials of having managed 7+ Sites (locations) with more than 10,000 employees for end to end Workforce Management ranging from long term forecasting to capacity planning to real time management and also responsible for designing and implementing actionable intelligence portals that displays key efficiency metrics on a real time basis. Specialties: • Designed and successfully launched line adherence automations for JPMC Fraud & ABP for Aegis people support (Philippines) through VPN tunnel in May – June 2009 • Traveled to Aegis South Africa (14th Feb – 13th March 2010) and successfully designed and launched Work Force automations for Virgin Mobile which helped operations in effectively meeting business goals for Line Adherence, AHT, Deployed hrs etc, thus enabling WFM move in to a proactive model rather than a reactive model.

• Which languages does Vijay Kumar Umapathy speak? 

  Vijay Kumar Umapathy speaks the following languages:
  No languages available.

• Which industries has Vijay Kumar Umapathy previously worked in?   

  Vijay Kumar Umapathy has prior experience in the following industries:
  Sutherland , Taskus , Sutherland , Teleperformance , Aegis , Aegis Peoplesupport , Aegis , Aegis

• What is Vijay Kumar Umapathy’s work experience?  

  Vijay Kumar Umapathy has the following professional experience:
  Sutherland , Sutherland , Taskus , Sutherland , Teleperformance , Aegis , Aegis Peoplesupport , Aegis , Aegis .

• How can I find Vijay Kumar Umapathy on LinkedIn?  

  You can view Vijay Kumar Umapathy’s
  LinkedIn profile at LinkedIn URL.

• What are Vijay Kumar Umapathy’s work email addresses?  

  Vijay Kumar Umapathy’s work email addresses are
  [email protected] .

• What company does Vijay Kumar Umapathy work for?  

  Vijay Kumar Umapathy works at
  Sutherland